首页 > > > >邮件沟通模板 >冰岛火山爆发导致货运延误问题沟通模板

冰岛火山爆发导致货运延误问题沟通模板

最后编辑于:2018-07-20 14:54:23
        由于冰岛火山爆发,导致不少欧洲国家机场关闭,航空交通瘫痪、航班被取消。因此,目 的地为欧洲,尤其是运往英国的货物会受很大影响。

        据** 新消息,虽然航线已恢复正常,但在短时期内处理“火山”期间的滞留包裹仍需持续数日。为避免买家发起不必要的纠纷和中差评,eBay建议您及时与买家沟通,并告知详情。

火山爆发后即时与买家联系:

        Dear valued customers, 

        We regret to inform you that your item may be delayed on the delivery for the volcanic explosion in south Iceland. 

        Owning to this volcanic explosion, airlines to Europe have to been cancelled, and many airports also have been closed, which directly caused the shipping delivery delayed. This also has effect on the airline in Europe. 

        You can read more detailed news on Royal** Official Website:
        http://www.royal**.com/portal/rm/content1?catId=112300784&mediaId=3800088#1600082

        Much appreciate your understanding and patience. We will keep tracking the information, and try our best to offer you any help. You are also welcome to contact us about more shipping solutions.

        
        Thanks for your understanding!

        Yours Sincerely,
        Seller Name or ID

        
航线逐渐恢复,但由于货物大量积压仍将导致延误:


        Dear valued customers, 

        We regret to inform you that your item may be delayed on the delivery for the volcanic explosion in south Iceland. 

        Although the volcanic situation is becoming better, owning to impact before, thousands of packages is still piled up in the airport. It needs more time than usual for the officials to handle the overload shipping backlog during the volcanic period. Therefore, the shipping to Europe now is sure still to be delayed for several days or even more.

        You can read more detailed news on Royal** Official Website:
        http://www.royal**.com/portal/rm/content1?catId=112300784&mediaId=3800088#1600082

        We appreciate for your understanding and will keep tracking the information. We’ll try our best to offer you any help. You are also welcome to contact us about more shipping solutions.


        Thanks for your understanding!

        Yours Sincerely,
        Seller Name or ID

如有疑问,请发邮件至china_training_progr@ebay.com进行查询