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物品未收到沟通模板:提供物流**新状态

最后编辑于:2018-07-20 14:58:51
当物流延误,买家没有在预期时间内收到物品,会向你**,请及时与买家进行沟通。

请注意:下划线部分为示例,请根据实际情况填写。

• 提供物流**新状态

物品寄出后一段时间,买家可能会发来邮件询问物品怎么还没收到,这时你需耐心地向买家解释情况,并请其耐心等待:
Hello, dear customer,
I’ve just tracked your parcel status and get following latest information: 

Tracking No.:    RR725377313CN    
Status:    departure from outward office of exchange   
Date:    2011-10-17    

It seems that your parcel has already arrived in EU and is waiting for local dispatch now. Pls. just be patient for another several days and it’ll be delivered soon.

Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.

Sorry for the inconvenience and your understanding is highly appreciated. Thanks.

如有疑问,请发邮件至china_training_progr@ebay.com进行查询