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物品收到:关于退货换货模板

最后编辑于:2018-07-20 13:40:09
也许你会遇到买家要求退换货的情况,在刊登时注明退换货政策,有助于售后进行退换货服务。

注意:下划线部分为示例,请写明你的退货地址。

• 关于退货
当买家收到东西不满意并提出退货时,如果你接受退货,则可对其进行以下回复:
Yes, we accept return or exchange. Pls. send your item back to:

   XX,XXXX,200001,Shanghai,China    

I’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.

Thanks.

• 关于换货
当买家要求换货时,如果你接受换货,可进行如下回复:
Sure, you can send it back for exchange. Pls. send your item back to:

   XX, XXXX, 200001, Shanghai, China    

We will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.

Thanks for your understanding and any other questions feel free to let me know.

如有疑问,请发邮件至china_training_progr@ebay.com进行查询