适用站点: [ 加拿大 ]

关于近期加拿大物流情况的通知

尊敬的卖家:

       近几个月至加拿大路向的交易“物品未送达”纠纷有明显增加。主要原因是加拿大边境服务局缩减国际邮件查验人员,同时进口邮件量增加,导致近期出口至加拿大的国际邮件(特别是温哥华互换局)的接收出现大面积延误。此外,加拿大邮政于2015年8月停止提供邮政挂号小包网上追踪信息,使得买家追踪不到物流运输过程中的节点状态。

       为了减少“物品未送达”纠纷对账户的影响,我们建议卖家尽量使用带有全程跟踪的物流方式, 或积极主动联系买家,告知买家目前加拿大路向物流存在的问题。

eBay

(查看与买家沟通的文档,仅作参考)

Message template for seller sending to buyer

Dear Customer,

        Thank you for the purchase! We are writing this message to inform you of the current Asia to Canada shipping issues.

Please note: -

        1.Canada Post has reduced its number of staff handling parcel inspection, while the volume of import parcels is increasing, resulting in severe mail backlog.

        2.Starting from Aug, 2015, Canada Post turned off all destination tracking events for Registered Airmail which leaves the sellers unable to track the logistic details.


        As always, we make efforts to ensure your parcel will be processed within promised handing time. However, we apologize for any inconvenience due to the post office and custom issues.  We appreciate your patience and understanding.

Sincerely,
eBay Seller